FFalcon CRM
Customers, Suppliers & Contacts
Registry of Entities: Natural or Legal Persons
Complete, and user-expandable, tracking of the entire universe of necessary information from Customers, Suppliers and Contacts. In the same environment we can consult all the relevant information of the natural or legal person. You can use all CRM power not only for Customers, but also for suppliers, interlocutors, persons of interest, issuing entities, ...
Global Entities Viewer
Thanks to the Global Entities Viewer and global or custom filters we have an overview of all the Entities according to various qualitative behaviors, such as: Clients, Issuers, Tax Residences, Advisor, ...
A Dossier for each Entity
In a briefly and organized way we have all the reference information of the Entity and all its assets. The Entity's file has all qualitative information such as: Name, Country of Residence, Activity, Language, Advisor, Contact E-mails, Phones, Relationships with Other Entities, … as well as quantitative information: The Number of Portfolios, Managed Volume, Current Yields, ... We can also check the history of Visits, Calls and Emails with the Entity and the history of tasks to be performed
Assignment Roles
Role definition
From a database of Entities, the uniqueness of each natural or legal person is guaranteed without limiting it in the different attributions or interactions that can be assumed over time. Roles can be established through contracts or through relationships with other Entities
Automatic role assignment
These roles are inferred according to your activity. An Entity may have the role of "Supplier" and also have the role of "Customer" at the time of signing a Management Contract
Relations between Entities
Relationships between Entities
We can easily indicate to the system what relationships exist between the Entities using Roles. Thanks to this, the Advisors have a map of the different relationships between the Entities: Family, Beneficiary, Authorized Person, Interlocutor, Supplier, Depositary and Manager. In this way we have an outline of the different interactions between the Entities and we can meet the needs of the Advisors and Compliance
Contracts by Services
Contracts between Entities and Services
Contracts are used to establish the Client Role and link the Entity to the Portfolios and services offered by the Management Company
The different types of contracts are:
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Portfolio Management: Direct Management and Management Mandate
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Investment Manager
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Portfolio Administration
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Advisory Agreement
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Introducer
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Attorney
Communications Tracking
Communications registration
Through the Event System (Visits, Calls, Mails, Others) it is possible to track all interactions with the Entities by the Management Company
Global Events Viewer
It is a list of all communications that have occurred with the different Entities involved. This tool allows you to monitor and report statistics on how the Management Company relates to its Customers and Suppliers
Vision for each Entity
Within the Entity Dossier, in the Events section, we can view the history of communications with it and we can obtain the summary of the event with more detailed information such as the date it occurred, the people who intervened, the people notified, attaching documentation and a report as comprehensive as we want thanks to a built-in text editor
Compliance & Regulatory Requirements
Falcon ensures compliance with obligations
For Falcon, it is a priority to comply with the regulatory requirements for both the peace of mind of the Management Company and that of its Clients. Transparency and conservation at all times in the history of changes guarantee compliance with Regulatory Bodies
Money Laundering Scoring
For all Entities and depending on the responses to a customer knowledge questionnaire based on international money laundering standards, Falcon generates a scoring so that the Management Company is aware of the risk of money laundering of each Client
Compliance Alerts
Always keep documentation in order thanks to a proactive Alert System. This tool allows us to identify, for example, whether a Client's documentation has expired, if quotes are not being entered for an Asset, if the KYC document has been signed, if a strategy exceeds the investment limits, ...
Customer Care Preferences
Planning attention and automation preferences in information to be reported
Falcon allows you to automate the sending of different reports to the Client according to his preferences (frequency, type of report, contact emails) in an agile, easy and massive way
The reporting of each Customer is automated according to the Client’s language, being generated directly in this language. The idioms allowed by Falcon reporting are English, Spanish, Catalan and French
CONTACT US
Don't hesitate to contact us if you need more information.